I'd my carpet set up in 2012. It absolutely was alleged to be considered a top quality carpet & it appears Definitely Awful! It’s snagged all over the place & the seams are all coming up & there’s patches of carpet missing there. My first telephone phone I had been instructed I will be provided a call again in 2-three days afterwards. I didn’t listen to anything at all so I connect with back again once more & was offered my reference range & explained to my other reference variety, from my initially contact, was closed for a few reason! So during the necessarily mean time I receive a letter declaring they couldn’t obtain a hold of me & to phone. I get in touch with the person that was over the letter & I go away her a voicemail. She under no circumstances known as me again! I identified as yet again & demanded to talk to a supervisor. The supervisor, who claimed his name was Saul, acquired to the phone & gave me my THIRD reference quantity & mentioned It could be despatched to the manager & “escalated†& promised I might get a get in touch with back again by the next evening.
I just terminate my contract on this firm when they screwed up not when but 2 times the installation plan in my bathroom. Initially was timetable last Friday. It had been rescheduled for today att 9am turn into 11am then we really have to hold out till Practically 1pm and no-one arrived.
We’re upset to listen to that the carpet is not really Assembly your expectations. We recognize that we’ve been working with you with reference to the concerns, and we’ll be in touch along with you Soon to carry on engaged on a resolution.
Further than pissed off now, we had been promised One more upgrade and an put in was scheduled – An additional no exhibit. Now all I would like is often a refund and void the warranty around the carpet we have. Our contacts have been Elena Nelson and now Scott Heath (Tampa). We have skipped a lot of times from operate and can't have confidence in Empire to do The work any more. We've notified BBB and Find Card and do not want another offer from Scott Heath – merely a refund.
We understand your disappointment, and we’re sorry to recognize that you ended up inconvenienced by these difficulties. We’ll more examine your considerations, and we’ll be in contact with you shortly.
September 26, 2017 at eight:04 am It is absolutely challenging to contend with an organization that does not Possess a store entrance plus the customer service brokers delight by themselves on scripted responses and refuse to pay attention to the small print within your considerations. I bought carpet and baseboards from your business,equally had been scheduled to be installed on Thursday, the guys doing the baseboards showed up with the incorrect sizing basboards, he left and by no means mentioned when he would return. I fatigued calling Empire for more than two hours to tell them to deduct the price of The bottom boards and I pays for them when They're put in.
We identified as the business and nobody is aware where by the freakin installer are. Hardly ever all over again which i will deal with these organization all over again. I is going to be speaking to the company Business to let them know which they’re subcontractors suck! They waisted my two day off awaiting nothing at all. Any person that reads this appear for an organization that cares
I'm sorry to obtain to article this but your customer care is Terrible, I hand laminate flooring place inside our front room and visitor tub home and a pair of hallways, to start off my wife And that i experienced to move all of the home furniture out and place it again, but we were being billed with the installers to get it done, the installers didn't tightened up the h2o line within the visitor bathtub and leaked everywhere in the floor, After i identified as about the situation I had been instructed another person would get in touch with me with in three days, following 5 times I named back again and was told they named but no person was dwelling, they usually left a information, I am house day-to-day, I'm disabled, so I are aware that was not true .
November six, 2017 at five:07 pm Update quantity three. Have to depart a completely new review for the reason that feedback due to the fact comments inside of previous types received’t get checked out. The installers lastly confirmed up and didn’t have any supplies! They said they did not deliver glue or and with the underlayment. Also commented they didn’t even have the proper vinyl. After they leave I get a simply call from my nieghbor they spilled something in my driveway and still left a very good sizing gouge in it every time they tried backing out Together with the wheel chocked.
June 4, 2018 at three:seventeen pm We experienced a salesman occur out to our residence in quote us a cost for our kitchen and laundry place when it came right down to accomplishing The work they came out and just finished the kitchen area region they'd no expertise in the laundry room once we contacted them he stated that he under no circumstances quoted a price tag for that laundry place which can be he useless I contacted Empire The salesman occur out to the home complaining this was likely to appear away from his pocket for the error what did I need anything for free he quoted to me also that he was only generating $40 commission off that work that $400 was intending to must appear outside of his pocket he also mentioned to me was I prepared to pay out Portion of it I mentioned no I pays $a hundred and fifty more It is far from read more my fault that you just messed it up I do think that I must not should occur away from pocket on nearly anything but he agreed to this and still left our house didn't listen to absolutely nothing again from him so I called Consumer Treatment once again he calls me today telling me generally I used to be a liar that he did not agree to that witches he agreed to this before me and my wife along with the folks setting up the floor not but have I read again from any person at this time as today on this matter it’s all promises that they may Get in touch with you or they are going to e mail you they are going to try this for a protracted stretch of time to ignore The difficulty ideally my wording is right around the spelling sorry if It isn't I do think people today need to consider the specific situation much more just before getting flooring I will not provide them with a great rating right up until they keep While using the guarantee of whatever they said they were being intending to do right up until that time I will likely not give a very good crafting or anything else I'm not absolutely sure how I obtained to this individual site but I’m glad I did by the way the one explanation I agreed on the $150 extra Because he designed me and my wife truly feel guilty that he was about to really need to appear out of pocket for hundred bucks that's I are convinced is rather very low down
This installation is a nightmare. On October 24 2017, I sat with George Svadeba and requested two rooms of carpet, honey tone and grand junction. When it was shipped the grand junction shade was incorrect. They put in the honey tone Nevertheless they didn’t have the transition which they promised to deliver. On November 15,2017 I had been instructed which the grand junction aspen will be sent. I used to be by no means notified that early morning as before, Once i termed they explained the order wasn't in. Which was Practically per month just after I purchased it and it nonetheless wasn't in. They claimed they would convey it on Friday Nov seventeen, 2017. Additionally they reported the transition would occur also. That Friday they sent subcontractors they usually didnot have the changeover or realized practically nothing over it. Then they claimed I had to pay for the five hundred.00 equilibrium before they would start out. I had by now paid over three,000 and was insulted simply because they didn’t converse english and their interpreter said that Yet another Girl had website not paid The cash once they mounted the ground in order that they didn’t rely on me.
Lastly we connected, I plan all the substitute for November 6, 2017. I requested a different installer not Miguel. Kim purchased the first quantity/footage of flooring and subfloor products to become sent While using the installers.
I started calling in Sept/Oct 2017 with the substitution. Nobody would return my call. I known as Trevor immediately and he called Kim in CS and she termed me back inside a working day and left a message. It took multiple calls and two months for her to return my get in touch with.
I'd personally also recommend you switch or alter your customer support agents as they are unavailable and do not do their career as promised.