Extended story brief, I'm back again at square a single just after obtaining contact with them no lower than eight moments and just as A lot of people, all of whom are stunned and puzzled about the issues. My most up-to-date contact Megyn, supposedly has me scheduled for an inspection November three among ten and three. Inspections are only scheduled on Mondays and Thursdays. This will most likely be in vain, as I have examine a lot of customer complaints about the inspection remaining a farce plus they often deny warranty protection and the company of Empire will not likely do it by themselves beyond warranty.
The installer stayed until finally six:30pm and only got four stairs finished. That being stated, when 2 a lot more new installers arrived today right after 9am I was informed yet again by Customer service being there whenever they concluded The task to my fulfillment. I needed to contact my employer and request to start before to ensure that I could leave earlier.
Your fulfillment is essential to us, and we’re unhappy to grasp that your carpet just isn't Conference your expectations. We’ve located your account, and we’ll be in touch with you Soon to discuss possible repair service selections.
January 24, 2018 at ten:14 am Okay I have been addressing this since September of 2017. The flooring which was place down in February 2017 was via out all the home. We had been advised that after they taken off the outdated flooring that every one of the nail heads and staples would be flush ahead of the new floors went down. In September we noticed that a nail head was pushing via a plank so we simply call Empire to report it. Soon after a couple os weeks we did have certainly one of the initial installers come out and take care of the nail and exchange the plank.
I began contacting in Sept/October 2017 to the substitute. Not a soul would return my connect with. I called Trevor directly and he known as Kim in CS and he or she called me back again in just a working day and left a information. It took many phone calls and two weeks for her to return my contact.
I need my carpet mounted this carpet looks old and wrinkled. I also must get the identical customer service that I bought when “Empire today†revenue consultant to start with arrived to my house to get my business.
We’re disappointed to hear about the issues that you've been suffering from along with your hardwood flooring, and know that we’re presently working on a probable solution for yourself. We’ll be following up along with you shortly, as soon as we look into this make a difference more.
They don’t even desire to mention the wall and baseboards they broken. I still don’t have gentle in my Bed room. As well as the better part is I’m in a wheelchair and can’t to a lot of the plugs. it's been a dwelling HELL I assume I must get a lawyer for getting them to repair what they may have broken, They may be the worst..
We’re dissatisfied to hear that you simply’ve not acquired your refund. We’ve Found your buy, and we’ll be in contact with you shortly.
Rapidly forward 24 hours….I was supposed to Have a very new kitchen floor installed today along with the installer named me at three:00 to inform me that their to start with work in the working day was having as well long and they couldn’t put in my floor today. He mentioned that it may be installed on Monday at 10:00am, but Once i questioned him if he would notify Empire in the change in installation he explained they they didn’t have to be informed mainly because it was out of their palms at this time.
The transitions from some rooms ended up off by ½ to 1 inch in height, transitions completed poorly as well as molding, quarter-spherical was calculated, cut and installed improperly.
BALTIMORE, MARYLAND -- As I haven't been in this individual keep, I have unfortunately finished business using this type of organization. My spouse and I ended up easy gross sales about three a long time back, as anything inside our home was white rather than a fantastic combine with Children and dogs! We picked out of recent floors even opted for the higher carpet and haven't wished we could go back in time much more!!! We felt fully misled by our gross sales representative as almost nothing went how he organized us for. We had several installation difficulties, installers coming late or under no circumstances for repairs and in many cases a single installer who showed up and just simply said he failed to choose to do The task so he failed to. I'll say immediately after various phone calls and appointments we eventually received the carpet and vinyl floors we had been entirely proud of! BUT, sadly it did not last. A couple of yr half later on the gaping of the poorly set up floors received as well much for me to empire today flooring reviews bear and an each day utilized threshold arrived off. We identified as they usually did ship some installers out to repair that and a couple other difficulties. BUT, sadly that did not past. About a calendar year afterwards the gaping arrived again and the exact same threshold was no longer connected. That they had an individual come out to examine our complaints and we bought accredited for a reinstall. We picked our solution and agreed on true painted white Wooden quarter rounds. We thought every thing was clear-cut. Early this thirty day period the installers arrived out, punctually, and commenced working. I checked their get the job done pretty closely specified my earlier experiences and one installer even instructed me I was "tough to function for" which actually kinda floored me (no pun meant) And that i kinda stepped again not seeking any of frustrations taken out on his perform.
In fact, I commit my workdays inside a plush office without any handbook obligations and these guys invest their time working day in and day out... pounding, lifting, moving weighty home furnishings, and so forth. Staying greeted with hostility appropriate out of your gate wouldn't motivate me to try and do the top job I could do.
At 12:30 when he didn’t connect with I identified as him. He claimed that he experienced sent an e-mail and was ready to an email again. It is 3:15. I’ve termed and no-one will reply the phone. Plus my carpet hasn't been put in. I known as and spoke with Megan she was incredibly good. She scheduled me for Tuesday Oct tenth. At 6:13am obtained a connect with stating an installer for Empire would arrive at my house. At 9:00 no one experienced arrived so I begun contacting. To start with phone – somebody will connect with you again. Second phone – (45 mins later on) another person will get in touch with you back. 3rd contact, I obtained a similar response. Then at 10:forty five the installer named and mentioned they we not coming. He asked if they might reschedule for next Monday. I said no and hung up. Service is terrible, disconnected, and unreliable. I'm now looking for someone to setup carpet in my household.