A Simple Key For empire carpets atlanta Unveiled

My identify is Donna Sharpe and I are in the Point out of Washington and I need to share my horrible encounter in the Kent Empire Organization. On July 25th 2017 I named to possess my carpet stretched so August 16th 2017 was the date we build. My partner And that i moved all of the home furnishings (we are in our early 70ys) at four:30pm to the 15th Jaret called to tell us that they are not appear within the 16th owing personnel not a practical to come.

Yet again, he wasn’t able to finish. He needed to come back for any fourth working day. Him and his family members were being out and in of my residence all over again until eventually 8pm when he eventually concluded. Each among as of late, all my animals had to be locked up in bedrooms due to the back door having to be left open all day long prolonged. The initial two times, I couldn’t even use my kitchen area or stove for 2 days and needed to buy meals which i wasn’t prepared to purchase (I have six person familly).The work he did gave the impression of it absolutely was great, but after a week, the trimming he set down is all peeling up in many locations, and some of the boards in doorways are previously chipping. When we known as Empire customer service about this a couple situations, they mainly shrugged us off and reported oh nicely. We obtained a credit rating of $seventy five, which is apparently the most. We had been very unsatisfied While using the function and identified as to acquire an individual arrive out and take care of the hurt and also the bad installation. We specified 2 times in that call not to ship the same guy which was listed here in advance of. He was purported to be right here 10am to inspect the function. 2pm rolls close to, continue to not one person. We known as to ask exactly where he was, and so they instructed us he was working late. We asked who it absolutely was, and so they explained it absolutely was a similar dude who installed it. Furious, we explained to them we specified To not ship precisely the same guy who did the perform, terminate that and mail someone else the following day. They agreed, apologized, said it shouldn’t have happened. The following day rolls all over and guess who reveals up at my door? The same male we advised them many occasions not to send! We had to mail him absent and connect with Once again, for a THIRD the perfect time to Lastly get a person out the subsequent week who was distinctive. He confirmed up and was basically stunned at the horrible excellent from the perform that was performed. He really checked out the floors and stated “No XXXXXing way…” less than his breath. That’s how undesirable it absolutely was. We’re nonetheless waiting now, almost two months has handed, for him to be able to come back and repair this Terrible perform. Never, at any time, ever, ever, EVER use Empire Today! Their customer service continues to be unhelpful, unapologetic, and fully incompetent!

Make sure you email us at customersupport@ empire-today.com with the two your concerns and account data. You'll want to mention Headquarters in the topic line.

We thanks for becoming a repeat customer, and we regret to hear about your sister’s present-day expertise. We’ve Positioned her buy, and we’ll be in touch along with her Soon to discuss her concerns, and begin working over a resolution.

We feeling your irritation, and we’d prefer to stick to up along with you. Remember to e-mail us at customersupport@ empire-today.com with both your fears and account facts.

When I asked when we'd receive the put in concluded I was advised probably tomorrow, which can be a Saturday. WTF ( properly that’s Amazing) I questioned to speak to your supervisor and was told there was not one particular available and that a person would simply call me later on. I guess Later on is widely employed at Empire. I wish these folks could encounter this situation themselves so they can see initial hand that I’m sorry usually means Absolutely nothing. You don’t ensure an appt 4 periods than not demonstrate up. My residence is in total disarray our 3 bogs are stuffed with household furniture and will barley be utilized. Essentially the upstairs Section of my house is unusable and perhaps I might get the work completed tomorrow??? As I re-Are living this Catastrophe to form this my blood pressure continues to go ballistic. It’s been one hour and no phone from the supervisor…hum go figure. Customer Service is usually a dying art in this state. It's seemingly died at Empire Today…

I employ the service of this organization and so they certain me I will likely have carper put in on that Tuesday . I used to be hosting Thanksgiving for The very first time in my dwelling. I by no means received a get in touch with in the installers they was not coming.

So now what? I hold out all around all over again right up until another person decides they wish to build the take care of? This has long been an complete catastrophe. Working with Empire was the most significant error I have at any time designed.

Plainly sounded suspicious to me so I known as customer service to tell them and Joel, who I spoke with was totally unhelpful. He informed me they experienced no communication regarding a transform in installation date through the installer (duh, that’s why I used to be calling). After i knowledgeable him that this was 2 installs on two various times which were equally tousled and unsuccessful, all I got was an apology. There was no initiative to generate just about anything appropriate and when I asked to receive some type of price cut I used to be instructed that he couldn’t do this. Thanks Empire….

My weak mother stayed household all day awaiting the installers. We made 3 phone calls through the entire study course with the working day to try a time period to no avail!

twelve/eleven/seventeen Monday 1045am gained connect with from Lisa concerning the flooring, I discussed to her which i wasn't content Which my timetable is simply too busy with do the job and spouse and children and at this point I just want my a reimbursement yet again she mentioned that isn’t going to occur and she bargains Using the economic departments all time. I requested her who her GM was and he or she mentioned she handles these concerns Which I would not be acquiring my money back that I can’t back again out now Considering that the floors have been presently put in, I instructed her that no that is not accurate the flooring you put in are broken and my contract settlement was not dealt with and it took above ten times so that you can connect with me. I don’t feel that empire here in Philly took my demands into account they took The cash away from my account prior to the put in.

we get matters like these incredibly critically and we would wish to adhere to up along with you. Remember to electronic mail your issues and contact details to [email protected] for even further assistance, thanks. Beneficial?YesNo

October 17, 2017 at two:01 pm I'm producing in response read more to such a very poor working experience with your business from the income individuals lying about moisture barrier they were Placing down it should of been the thicker one particular that isn't what we received also my home 7 days counting is just not finished the many transitions items are usually not down as being the installer Slice them Mistaken so that they had to acquire new in addition they did not have quarter round to match my cupboards also my quarter spherical appears horrible it was never ever completed or caulked it is a vacation hazzard not to mention the transition piece for my carpet is not on and my carpet is pulling again I have been lied to from Everybody Within this organization concerning when this career will be to be accomplished They broke the waterline to my fridge as I had to phone a plumber to fix it as well as he had to Slice my drywall at the rear of the fridge where by the many transitions parts go are a visit hazzard this concern really should be taken care of I wish I might of found this page just before I made a decision to go with this enterprise as it seems like the customer service product sales and installation all lie tomorrow are going to be eight days my ground is still not completed I'd love to find out if the installers are certified and bonded as we had been instructed when they were my quarter spherical would not look the best way it does and my floor in spots will not be level they advised me that may disappear as I usually do not feel that both humorous matter they guaranteed charge you although work isn't finished neither certainly one of my two rooms or accomplished It is just a disgrace so if they are saying 40 years with the BBB and wonderful customer service Improper if they say this specific product includes the ground not real I didn't get the padding that was revealed to me and When you've got a dilemma no-one calls you again and you simply are on maintain eternally they usually dangle up on you I'm one displeased customer I would never ever refer everyone To Them so In addition to acquiring an incomplete flooring I must spend for someone to fix my drywall on my freshly panted partitions

Oct 19, 2017 at 9:01 am I setup an appointment to possess a area of flooring reinstalled right after we did some remodeling. It absolutely was setup as a result of the website plus the gentlemen confirmed up the extremely following working day. He educated me that Though I had put in this flooring only two many years in the past and it’s not out there. He went the additional action to setup a warrenty/service demand me. Unfortunately that’s where by the superb service finished. I have gotten seven calls with regards to my profits get in touch with but nothing of worth concerning my service phone. I needed to contact the office many instances and request to be placed on maintain even though the decision attendent attempted to Speak to the area office. 3-four Situations they were unsuccessful. My reaction was “how can I anticipate them to receive ahold of me when their own personal organization can not?” Immediately after way also much hard work I lastly got somebody they usually gave me on a daily basis for my service call but could not narrow it down any more than “someday among 8am and 6pm.

Leave a Reply

Your email address will not be published. Required fields are marked *